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As you enter a community, are the staff members you encounter friendly and engaging or do they shy away, avoiding interaction? Does your tour guide introduce staff members and residents as they pass by? Are the resident you visit well groomed? Look at the activities calendar, are the activities advertised being executed as scheduled? Is the dietary manager following the menu posted? A good administrator should be a “walk around manager” and try to spend as much time throughout the community, not sitting behind a desk all day. “Now hiring” signs advertised in front of a community are tacky and poor judgment from an administration standpoint. Every community has staff turnover, a dignified community should maintain a pristine landscape free of advertisements.

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